Thank you for shopping at Grease Monkey. We value your satisfaction and want to ensure that you are completely happy with your purchase. This Refund Policy outlines our guidelines and procedures for handling refunds, returns, and exchanges.

1. Returns and Exchanges: If you are not entirely satisfied with your purchase, we offer a flexible return and exchange policy. You may return or exchange eligible items within 15 days days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Eligibility: To request a refund, you must provide proof of purchase, such as an order confirmation or receipt. Refunds are generally processed in the original form of payment used for the purchase. However, depending on the circumstances, we may issue refunds as store credit or offer an exchange for another item of equal value.

3. Non-Refundable and Final Sale Items: Certain items may not be eligible for refunds, including but not limited to:

  • Gift cards or vouchers
  • Customised or personalised items
  • Items marked as final sale or clearance

4. Return Shipping: If you are returning an item for a refund or exchange, you will be responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.

5. Refund Process: To initiate a return or exchange, please contact our customer support team with your order details and reason for the return. Our team will guide you through the process and provide you with the necessary instructions. Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, depending on the circumstances.

7. Customer Support: If you have any questions, concerns, or need assistance with a return or exchange, please contact our customer support team at info@greasemonkeyshop.co.nz

We strive to provide excellent customer service and will do our best to address your inquiries and resolve any issues you may encounter.

Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Last updated: 09/05/2023